Refund & Cancellation Policy
Thank you for making a purchase with eTutor. We make sure the experience of our users on eTutor is rewarding, while discovering, assessing, or purchasing our exam courses, be it state-level or national-level package. Our online purchase experience has certain terms and conditions that govern our Refund and Cancellation Policy. When you pay eTutor for all or any of its services, you understand and agree to our refund policy, which is as follows.
- eTutor provides refunds to the users who request it by notifying us at firstname.lastname@example.org and provided that you make this request within one week from the date of purchase of the plan.
- eTutor will not yield to a refund request post inception of starting tests, which means the refund will be given only if you haven't taken any test, if the test is initiated from your end there wouldn't be any refund.
- All refunds, if eligible, will be processed within 14 (Fourteen) business days of receiving cancellation request and mode of refund would be same through which the original transaction was done.
- Refunds wouldn't be of 100% as it would be done after the deduction of reasonable charges based on service tax and charges
- If a product or service offered by eTutor is discontinued due to business reasons after you have availed it, you will no longer have continued access to it and eTutor is under no obligation to refund the fee you paid.
In case of dissatisfaction from our services, users have the liberty to cancel their subscriptions and our policy for the cancellation will be as follows:
- For Cancellations please contact us via mail (email@example.com) or phone (+ 8877-8564-222).
- Cancellations will be considered only if the request is made within one week after subscription and only if tests are not taken or initiated. However, the cancellation request will not be entertained if the purchase have already been more than a week.
- No cancellations are allowed for products on which eTutor marketing team has given special offers for various purposes including but not limited to special occasions like New Year, festivals, specific examination etc. These are limited validity offers and therefore cancellations are not possible.
- In case you feel that the package subscribed is not as shown on the site and/or as per your expectations, you must bring it to the notice of us within 24 hours.